Frequently Asked Questions
How can you help?
We are here to guide you through every step of your jewelry journey – from selecting the perfect piece to customizing designs to fit your style. You can reach out via email, whatsapp, or phone, and our team will provide personalized advice, and support for your order.
Do you accept custom and personalized orders?
Yes, we accept custom and personalized jewelry orders. Please send us your design details or inspiration images, and we will review your request and share pricing and production information.
Do you offer gift wrapping and packaging?
All orders come in secure and elegant packaging. If you are sending a gift directly to someone, you can add a personalized message at checkout, and we’ll include it without pricing details in the package.
Do you offer engraving?
Yes, we offer free engraving on selected jewelry pieces. You can add names, initials, dates, or short meaningful messages.
How do you accept payment ?
We accept payments securely via PayPal.
If you prefer an alternative method, such as credit/debit card or bank transfer, please contact us prior to placing your order, and we will provide the necessary details.
Other Questions
All of our jewelry pieces are crafted using high-quality materials such as Sterling Silver, Solid Gold, or Platinum. Each piece is properly stamped according to its metal type to ensure authenticity.
We provide an International Gemological Institute (IGI) certificate for lab-grown diamonds weighing between 1 to 5 carats.
For lab-grown diamonds below 1 carat, IGI certification is available upon request for an additional charge.
Most of orders require approximately 8-10 days for processing, as each item is carefully crafted to order. However, processing times may vary depending on the specific design, customization, or stone selection. Once your order is ready, it will be shipped via reliable courier services such as UPS or DHL, depending on availability in your location at the time of dispatch.
We provide natural, lab-grown, and other types of gemstones. Each piece is clearly labeled, and you will receive certification for lab-grown diamonds weighing between 1 to 5 carats. For lab-grown diamonds under 1 carat, certification is available upon request for an additional fee.
To maintain the beauty of your jewelry, avoid exposure to harsh chemicals and store pieces in the provided jewelry box or pouch. We recommend regular cleaning with a soft cloth, and for specific pieces like diamond or gold jewelry, periodic professional cleaning may be beneficial.